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Head of Visitor Attraction

Employer Titanic Belfast
Job Type Gallery, Museum or Library
Location Belfast & Northern Ireland
Specific Location Titanic Belfast, 1 Olympic Way, Queen's Road, Belfast, BT3 9EP
Salary £45k per annum
Closing Date 01/12/21


As part of the Senior Executive Team the Head of Visitor Attraction is an important leadership role within the organisation and will contribute to the strategic development of all the aspects of the business.  Specific responsibility to lead, manage and develop the Visitor Attraction Department, with an emphasis on sharing the heritage of the story we have been entrusted to tell, creating authentic customer experiences and exceptional customer engagement to maintain Titanic Belfast as one of the World's Leading Visitor Attractions.

A robust benefits package includes generous incremental holiday allowances and company sick pay scheme, private health insurance, employee assistance programme and a range of benefits and discounts with partner organisations.

Overview of the Role

The Head of Visitor Attraction will be a champion of the Titanic Story, they will work with the wider Visitor Attraction Team on all aspects of the Visitor Attraction (including SS Nomadic) to ensure the guest experience is aligned with the heritage values of both our collection of artefacts and stories.

Main Duties and Responsibilities

  • To oversee the smooth running of all aspects of Visitor Reception, Visitor Experience, Events and Learning & Outreach offerings in line with pre-agreed Standard Operating Processes and KPI's.
  • To ensure that all activities within the areas of responsibilities are planned around the requirements of our customers and the needs of the business in line with the overall Titanic Belfast business plan and Seasonal Planning Calendar.
  • To work with the Commercial Director and key stakeholders in the creative development of all visitor attraction products including Learning, benchmarking against the world's leading visitor attractions and museums.
  • Responsibility for the Licensing / relicensing of artefacts within the Galleries and onboard SS Nomadic.
  • Relationship management with Lenders and those supporting the business in protecting heritage assets, for example - Paper Conservator.
  • To play a key role in the research, development and implementation of the Gallery Refreshment programme to further enhance the visitor experience and maintain visitor targets.
  • As part of the Gallery Refreshment project - research, development and implementation of a new interactive guide.
  • Work to develop new creative content and activities allowing our new and existing audiences to immerse themselves in the Titanic story.
  • On a curatorial level develop partnerships with key stakeholders such as PRONI (Public Record Office of Northern Ireland), National Museums Northern Ireland, Maritime Belfast Trust.
  • Working with the Learning & Outreach Officer to develop the offering and support delivery of the overall learning programme.
  • Development and delivery of an ad hoc events programme to support the culture and ethos of the business.
  • To work with the Visitor Attraction Engineer in terms of identifying and proposing new technologies both within the Galleries and for events.
  • To work with the Visitor Attraction Engineer and the Facilities Manager in providing the correct environmental conditions for Artefacts.
  • To oversee the fulfilment and delivery of the predetermined events strategy that supports and adds value to the Visitor Attraction, whether in house of via a third party.
  • Ensure service, building and staff presentation and delivery standard levels across Visitor Attraction in both Titanic Belfast and onboard SS Nomadic are of a consistently excellent standard.
  • Working with the Head of Operations and Customer Engagement Team reviewing customer feedback, responding to queries or complaints where required and taking actions to address any issues identified.
  • In conjunction with the Director of Operations and Head of Operations develop and implement a strategy to achieve an Access Excellence Model which would include the achievement of specific disability charters.
  • Implementation of the Access Excellence Model ensuring Titanic Belfast have a world class accessibility offering within the Visitor Attraction.
  • To monitor and review all Visitor Attraction standard operating policies and risk assessments on an on-going basis.
  • To be part of the Visitor Attraction Duty Management Team.
  • To have direct line management responsibility for the leaders of the Visitor Experience, Visitor Reception, Duty & Events and Learning & Outreach Teams.
  • Monitor work performance, attendance / timekeeping, annualised hours and general discipline of all management and staff in the department.
  • To support in the development and delivery of training to help our crew bring our stories and galleries to life.
  • To be responsible for and monitor the overall Visitor Attraction Budget which includes Visitor Reception, Visitor Experience, Duty & Events and Learning & Outreach.
  • To provide challenge to section budget holders within your department to ensure financial compliance, maximise financial resources and analyse all variances and discrepancies accordingly.
  • To represent the Visitor Attraction departments at Senior Executive Team meetings.
  • As a member of the Senior Executive Team you will be expected to support the following cross departmental business initiatives, and will be responsible for the implementation in all Visitor Attraction departments:
    • To contribute to the organisations business planning process
    • To contribute to the Disaster Recovery and Business Continuity plan
    • Quality Standard Accreditations
    • Seasonal Planning Calendar
    • Capital Investment Programme
    • To take part in recruitment and staff performance reviews



Applications will only be accepted via online application using the application portal

Alternative methods of application are available if you have a disability and cannot complete using the online method.  Please email [email protected] or contact 02890766369 for further details.

Deadline for receipt of applications is 8am on Wednesday 1st December 2021.  Applications will not be accepted if you do not meet this deadline.

Next Stages and timeline:

Following shortlisting process, for successful applicants the following mandatory dates will apply:

1st interview - Monday 6th December 2021 (this will take place via Zoom)

2nd interview - Monday 13th December 2021 (this will be in person)



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